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Buyer's primer · CEC guidelines
What to ask before you sign anything.
The right-fit installer is rarely the cheapest. These are the questions every consultant — ours and anyone else's — should answer before you put your name on a quote. Pulled from the Clean Energy Council's consumer guide and our 3,200+ installs.
Are you a CEC-Approved Solar Retailer? Not "CEC-accredited installer" (that's the legal floor). Approved Retailer status is voluntary and means they've signed the CEC's Solar Retailer Code of Conduct — stricter consumer protections, written-quote requirements, deposit safeguards.
How did you arrive at this system size? A real answer references your annual kWh, your roof orientation, and your future usage (EV, heat pump, growing household). A bad answer is "this is our most popular size".
Name every component on the quote. Panel brand + model + wattage. Inverter brand + model. Battery brand + model + chemistry. Mounting brand. "Tier-1 premium panels" is not a brand name — make them write it down.
Walk me through each warranty separately. Panel performance (typically 25 yr), panel product (12–25 yr), inverter (5–10 yr), workmanship (5–10 yr). Does any of these cover the labour to swap a faulty part in year seven, or only the part itself?
Who's actually doing the install? Employee installer or sub-contractor? What's their CEC accreditation number? Most cowboy issues trace back to who's holding the drill — not the brand on the panel.
What happens if you go out of business in year four? Manufacturer warranties stand alone, but the workmanship warranty dies with the retailer. CEC-Approved Retailers have an industry-wide back-up arrangement; others don't.
Is the DNSP connection approval already in motion? Your local network needs to approve the install and set an export limit. The retailer applies on your behalf — confirm it's been done and any export cap is disclosed.